Seems someone in BT’e much maligned Indian call centres is selling data.
http://www.theregister.co.uk/2017/09/06/bt_call_scam/
I thought they had pledged to move everything back to the UK a few years back?
without wishing to turn this into a standard BT rant.. I believe that is their intention yes. However i had a bad experience with a new build FTTP install, now thankfully resolved (openreach were great in my experience when on site- BT was overwhelmingly the problem). It took from August 10th to October 5th 2016 to get a service. Moved into property Aug 26th.. on two occasions i was passed to Indian call centres during the total 9.5 hrs of mobile phone time I accrued- BOTH times they attepted to place copper line install orders, which surprise surprise were cancelled WITHOUT any notification as the development is FTTP only.. Waited 3 weeks on one occasion before I found out the cancel had occurred 24 hrs after it was placed. Furious. No apology. No F*cks given.
Fast forward to our contract negotiation that i just did last week, and i was cheerily told that “alot has happened to improve that situation since your incident there” which was irritating…
So, I’d be inclined to give them the benefit of the doubt there if it wasn’t for the fact that it’s just taken took two calls to get two different ‘non negotiable best deal ever offers’ I chose the cheapest and called it a day. Service has been great from day one, by my god what a hateful operation they run. Having worked for BT in the early 2000’s, it seems nothing has really changed.