Ciao tutti
Firstly to Jon and Elaine, I’m really sorry the week hadnt panned out as you hoped. The weather lack of open trails for our AM trails due to snow didnt help us one bit, but no excuses we should have done more, I will email you seperately.
As for the kind comments…thanks guys and Jo will be humbled to hear your kind words…..believe me no one misses her more than I do,4 months is a long time apart….but good news is that she will be back in Molini early May.
As for the other comments, I totally agree 100%, Rivierabike has grown from a little operation just for myself and Jo to something bigger that wasnt planned, with staff extra logistics…this has brought other work and problems and stress and we have lost our eye on the most important thing…our guests.
The most important aspect for a guide is not how he/she rides a bike it is how they interact with guests, and I admit I havent been the best at this lately.
All this is being sorted, Rich our current guide is great and we have a new guide starting soon, as well employing someone to do all the boring accounts stuff, this will give us more time with our guests, better organistaion, and a happy me… Rich has also been given permission to slap his boss should I ever be grumpy..
We also have a third backup van and extra drivers should there be a breakdown or ill drivers etc… oh and we have new keys cut for the garage but I will have to attach them to a lead weight so they wont get lost!
If any of you here are booked with us and have concerns please get in touch, we assure you will have a great time..
As for Mark at molinifreeride, we are friends what happened before is water under a bridge.. only the other day we were rebuilding parts of a trail together and we will be drawing out a programme of works to keep all the other trails in check and open new ones. Not only that we happily pass on clients to each other…… Hora, if you want just to jump in the odd day in a group then Mark will be better suited to help as he specialises more in day/weekend groups.
It has been a roller coaster of a ride since starting Rivierabike 7 years ago, and its the best thing that we have ever done, we are not perfect and we have worked too hard to make it what it is to let it go wayward….. so we will strive to be better..
Grazie e Arriverderci
Ady, Jo & Rich