I’ll never go back to JE James in Sheffield after my experience looking for a bike for my 5 year-old son. The woman who served us couldn’t have been less helpful if she’d tried.
I had to ask her if she could possibly bother to get the bike off the display so he could sit on it, which she did after rolling her eyes like it was all too much trouble. Then, when the seat was a bit too low I asked her if she would mind adjusting it so he could try it for size. She sighed loudly and went to get a spanner, which she then gave to ME to make the adjustment.
Anyway, as soon as he’d sat on it and was off looking at another one (as 5 year-olds do), she immediately dropped the seat and put it back on the display and walked away. My son inevitably came back wanting to sit on the bike again, at which point we decided we’d had enough of being treated like an annoyance and took a tearful little boy out of the shop to look elsewhere.
I genuinely don’t think I’ve ever been made to feel so angry at customer ‘service’ in my life before, and I certainly won’t consider them when I spend 2-3 grand on a new full-susser next year.