Utter crap. They’ve cancelled the direct debit for my son’s SIM card 3 times and then try to bill me for late payment. They’ve sent out SIM cards that don’t work and some that are the wrong size.
Their policy of notification of charging when you go over your data limit is not
suitable for kids and you can’t stop data when you reach your pre-paid limit.
I’ve spent far too long on the phone and live chats to them. When my son’s contract is up I’ll be moving him to someone who will stop data when the limit is reached, even if that means having a box attached to my internet connection.
EDIT: If I hear the line, “I will solve your problem today Sir” again, I will scream down the phone at them