@Cokie
Why did you take the bike if you weren’t happy with it, it’s your cash you’re wasting.
I only know that my branch of Evans have been pretty good to me. Have to put them in a headlock to take money from me. Reviews are a bit of give and take. If reviews point out the same problem like ‘cable rattle’ or ‘soft paint’ I take notice, but I like seeing the bikes in the flesh and making up my own mind.
It’s nice that a person who deals with the bike in question actually replied repeatedly to the OP. Things like that don’t happen in real life.