Just bought a Volvo XC60 . Most expensive car i have ever bought. Main dealer was just as crap as cheaper cars salesmen I had the mispleasure of being with. The deal felt like i was taking the food bowls from his children. Heart ruled, as i bought it. Should have listened to my head. Its going back for a 3rd visit to rectify things they couldnt do the first 2 times. I have ranted to Volvo, their boss and nothing has come of it. I think the majority are the same, almost as grimy as estate agents. Also, why do they put the a/c on arctic when you try a car out. Is it a way to make you only have a short test drive ?
On another note, a friend went to Rover, to look at a new Range Rover. Guy is well off. Salesguy didnt see that in the clothes he had on, ie scruffy jeans and T shirt. He was allegedly looking to see if he had an expensive watch to back up wanting to buy/ afford a car. When he realised who he actually was, it all changed. It changed for my friend as well, as he bought his new car at another dealership, who didnt have the same ‘diagnosis’ of its potential customer when they walked in the door.
We were screwed over by volvo a few years ago with an S60. It was my 3rd volvo and I wouldn’t ever entertain one again. Bought my Audi from a local skoda dealers on the wirral. Possibly the most pleasant car buying experience ever.