Mrs got a sim only deal for her blackberry. She was told as it was a sim only she could cancel at any time. Anyway, after a few months she struggled with reception and had to drop the phone to 2g to get any signal.
Never had a problem with the phone before and it worked fine with another sim.
Spoke to her provider who told her she was tied in until july. Refused to cancel without charges etc etc can’t speak to a manager, passed round departments, average call is around 1hour mark, so not getting anywhere with the provider.