@Ben, booked box with them for an MTB trip to the Alps, box was a day late so called to ask where it was, ” we will get back to you” never did. Next day (flying out that afternoon) called again. Sorry it’s been sent to an address in Birmingham (I was in North Wales), couldn’t source a cardboard box in time so had to fly out and hire in Morziene. They then called me after the trip to ask where the box was!!!
Mate tried to hire with them but they sent a box with faulty locks so it couldn’t be secured. He just left it and managed to get a box from his LBS.
Wan##rs.