So after another protracted conversation with First Utility I’m still confused… and I didn’t record this conversation :/
We owned the house in question, sold on the 29/10/15 with final metre reading submitted of 9013.
The new owners or their tenants then submitted their reading including a photo to First Utility giving a vastly different reading of ~10523 on 07/11/15.
What Marie stated tonight was that all my meter readings from 09/14-09/15 had been rejected. These had been submitted on their app. She said I hadn’t entered the correct amount of digits (5), but the app only allows a 4 digit entry!?
I’m confused and not having any evidence supporting my cause fear I’ll have to pay up.