Does this same rule apply to people using step down headsets to take 1 1/8″ steerers in 1.5″ headset cups? Or using the plastic spacers on a hollowtech 2 BB to make it fit a 68mm BB shell (since that’s clearly a part that doesn’t fit the frame), or a BB30 to HT2 reducer? Absolutely crackers.

:arrow:

Do you actually think warranties could be exhaustive?

Speaking about shims? of course, as it is a part that is very extended in bike’s world.

And some SERIOUS brands do that, like Scott:

“Never use another seatpost diameter than 31.6mm or try to use a shim/
reducer between seatpost and frame.”

So at the crux they asked you to send the frame in for warranty inspection and you declined. Instead you showed them photos and told them you had been using a shim and then they said no go and offered you a discount front for 25% of the full frame price and you feel hard done by?

That’s not true.

They asked me to send frame without knowing almost nothing about the problem and saying that there were Little possibilities.

So before do that I explained them with photos all the problem. After do that they have not asked again to send back the frame.

I think that the normal process in this cases is to send all the information with photos before send back the frame.

I’m not quite clear from previous posts, did you tell them you were using a shim, and they didn’t emotion anything about warranty?

Yes, I told them I was using a shim and that I have the invoice where they can see that it is a correct one (lenght and diameter) and not one made by me with a can.

“This warranty is void if the bicycle was not assembled by an authorised Yeti dealer”

I’m sure other brands say something similar; who reads the small print?

i think that this is not compatible with selling frames by mail order like Freeborn. But of course, selling by mail order means more money for them…

Hang on, side from anything else, they said that damage is usually caused by not inserting enough seatpost. So they think that is what you did, but they want to see it still because they don’t know…
Surely if they want to see it, that means they might change their minds, make some other offer or whatever. But it certainly isn’t “NO WARRANTY!” as you put it.

It isn’t clear cut, so send it back and let them give you an actual answer because at the moment it sounds like the only one stopping a warranty claim even getting started, is you.

I think that you are wrong

Before asking me anything they told me that I could send it back to the UK but saying that there were not too many possibilities. Before asking for photos or knowing what parts I have been using! After that it was clear for me that they had not too many wishes…

So think about it, send the frame to the UK and back again almost certainly without warranty accepted… for that it’s better for me to accept the 350 pounds “offer”

Once I prove with photos that the cause was not Little insert of the seatpost (as they said firstly) now they say that the cause was the shim. Ok, does the Devinci’s owner manual avoid the use of a shim like some other brands do? NO, NO and NO.

They are not asking me to send back the frame again to see it better… the only offer is to pay for another front part of the frame

But I want to get back on mtb a bit more. Are you doing the martxa from Benta Haundi this year?

of course, this year is the 25th anniversary of the “martxa”, we can not fail :D

They lost a few customers so short sighted by Giant and Devinci will do the same.

they have lost already one customer as one of my friends was thinking about buy a Dixon…

I think we know each other McGowan… I’m in Donosti.

Hi Bob!

Yes, we rode together ¿5? years ago

We wait you in Olarrain!

johnny really knows how I feel…

I would not trust a re-welded alu frame. Repaired carbon or steel maybe but not alu. £350 for a new front triangle is good deal and a much safer option I would have thought

thanks for the advice Dan, but i am sure that you can understand that i have not any wishes to spend more money on them

I’ll add Devinci to the list

and I will add Giant to mine, thanks :wink:

Send it to them and speak to them. Although they have no reason to give you a new frame for free based on what you have said hereyou may well be surprised. If you don’t send it to them and start the possible warranty progress how can you know what the outcome will be?!

the answer from them have been very clear: NO WARRANTY

new front triangle by 350 pounds and other costs…

definitely i prefer to repare and strengthen it by a welder here in spain: 100 euros

Standard reply. You won’t find many companies who will process a warranty claim without physically seeing the item in question. You chose to buy from a supplier over the Internet in another country. You should expect to have to send it back in the event of a problem. So that, to me at least, seems totally fair.

one spanish friend broke a ragley bought in jejames and they did not ask to send back the frame to the UK…

The bicycle was not entirely assembled by an authorized devinci
retailer;

Does this mean that any mail order Devinci, that comes in a bike box partly built, has its warranty voided as soon as it leaves the store?

freeborn told me that the frame had warranty for life, they did not talk me about assembly it by an autorized devinci retailer…

haha are you **** kidding me? You expected them to do a warranty assessment from 1,000 miles away??

no, but first they could asked me some photos, asked about what parts I have been using… a Little bit of the kidness that they show me when I was buying the bike

Hang on, do Devinci dealers sell mail order bikes?

you are the one Mosey :wink:

speaking about ” professional cycle mechanic ” and selling frames by mail order???? WTF!!!!

I really think that you should be talking to freeborn/haven about this not moaning on a forum. Attempting to damage their business because you don’t agree with their assessment of what has caused your frame to fail is pretty poor form.

of course i have been talking with them

for example the first thing that they said me was to send the frame from spain and they will decide if they could raclaim under warranty… not a very friendy answer to start :|

If I buy a bike and fit my own headset does that void the warranty?

well said :roll:

They actually do though but I’ll admit that the translation doesn’t seem great.

I don’t know, but not in my manual

You can’t write a list of all the things excluded under warranty

ummm…other brands write about shims and I think that the shims are very usual in our hobby, and knowing that the seatpost like GD or Reverb costs moe tan 200 pounds…

What I don’t get, and I know it’s not very helpful to the OP, a new seatpost can be had for about £20-30. Why risk shimming a £xxx frame, when the right solution is so relatively cheap?

hi Jamie

because my seatpost was a gravity dropper and it costs a “little” more tan 20 pounds :wink:

Of course, If I would read anything about in the owner’s manual… but no, there is not anything about it

That is Iron Horse, not Devinci. Also a much thinner shim.

Kona’s reply is much more as most would expect

that’s the key, some brands put it clearly in their owner’s manual (Scott, Kona…) and other’s not (Devinci)

Put it clearly in the owner’s manual or assume it

pinkbike fórum:

hey

my seat post is too small for my seat tube….can i use a pop can as a shim?….will it void the warranty should something happen?

IRONHORSE:

Thanks for the e-mail. Using a soda can for a seatpost shim will certainly void the warranty on the frame. A local bike shop will be able to provide you with a bicycle specific shim or the correct size seatpost. If you have any other questions let me know.
Regards,

http://www.pinkbike.com/forum/listcomments/?threadid=46850&pagenum=4

if Freeborn sold you the seatpost and shim, they should honour the warranty, unless you have bought a frame a little small and raised the seatpost above the bottom of the frame cluster, causing the seat tube stub to crack

no, i bought the shim in chainreaction or wiggle but freeborn told me that the size was OK for my height

Devinci are well known for standing behind their warranty.

i thought that :?

Just out of interest, what is the measurement from the top of the seat tube to the bottom weld of the support junction?

sorry, i have been measuring it: 9’5 cms

esher shore : english is not my native language, sorry, i will explain you better

– I am spanish
– I bought the frame to Freeborn using internet

clubber:

1) I sent photos of me on the bike where they can see the gravity dropper, I can send many more photos

2) I told them that I can show the invoice and photos of the gravity dropper to know the lenght of it

3) Same with the shim

amplebrew: thats not true, you can buy a reverb in a “reduced” Price if you want

esher shore, read every posts please :wink:

clubber:

“The issue you are having in most cases is due to less than 3″ of seatpost being in the frame”

clubber, the diameter was correct and I told them that I can prove that because I bought it to chainreaction or wiggje, i cannot remember

Hi amplebrew

When I was buying the bike I asked about my correct size frame. Freeborn told me M knowing my numbers.

About the seat… how can avoid to use an other seat than the one sold with your bike if I only bought the frame?????

Hi Clubber

Before they know that I used a shim, they said that it was because I did not insert 3″ the seatpost. The lenght of the shim is 4″ and the seatpost even more.

Maybe I am not a decent mechanic, but they are not too

Devinci’s owner manual do not say anything about shims, like Scott for example, and other brands permit the use of it.

mokl, you are right, the problem is basically with Devinci

but i can not edit the title, sorry

Only made sure that you will not use a shim in a Devinci despite the owners manuel do not say anything about that :wink:

If I have read a post like this I would not buy a Devinci or may be I woud buy another GD

Normal Man: correct

They know that I used a shim because first they said that it was because I did not insert the seatpost 3″. So I sent them photos proving that it was not true.

I used a shim because my GD was 27’2mm and because the owners manual do not avoid that.

Sorry, I am spanish and I bought it to Freeborn