Be careful with shims:

http://singletrackworld.com/forum/topic/warranty-issues-with-devinci2

stufield – Member
if you buy and fit a 4″ shim but only insert the post 3″ its not the required insertion

you seem confused

Trust me, you are much more confused than me

Nah, ring them. Bike shops are usually poor when it comes to email communications

My english speaking and listening level is not so good for that :?

why don’t you actually contact them to find out?

I will say it AGAIN, I mailed them on friday and they have not answer me.
What I have to do, take a plane and go to that shop?

And they have not replied me since friday…

hi DanW

I have said several times that they are not asking to send the frame anymore. And now I am not disposed to do that. It is too late. Do you think that they would make now an inspection objectively? :lol:

Would the OP like to post a picture? I can guarantee at least another 8 pages of hypothesis, conjecture and conclusion leaping

A picture is posted already, but I will post more if you want :wink:

4″ shim or 4″ of post? I think I’ve only seen you say that there was a 4″ shim in there?

Hi legend

obviously 4″ of shim and more of post (I think that about 5″)

Hi honourablegeorge

When I wrote to Freeborn saying that my seat tuve was broken, they replied me that the most probable reason was that I did not insert the post 3″ or more.

I prove them that I inserted almost 4″

“What we have here is classic I warranty issues between customer and seller that need to be sorted out between the two parties AWAY from the internet”

DanW: I completely agree. It is good to see the title changed.

hey Dan, I think that you have “forgotten” :lol: the next sentence in the quote:

“What we have here is classic I warranty issues between customer and seller that need to be sorted out between the two parties AWAY from the internet. At least at first.”

I’d say this part of the warranty wording is more relevant than the ambiguous seat reference;

* Parts not supplied by devinci with the bicycle or not indicated in
the user’s manual for all frames or the technical manual for the
frames with double suspension were used;

I bought only the frame, it is very dificult to use a bike without a seatpost, wheels, fork…

Presumably that is still an option unless you have fallen out with them completely?!

Now I am not disposed to send them the frame, unless they send me a new one before

I have absolutely lost the reliability on this people and I think that an objective review of the frame is not possible after this thread

The other thing you need to accept is when you buy an expensive piece of sports equipment from the far side of Europe, you might have to send it back if something goes wrong. Its frustrating having to strip the frame to get it looked at but its the only way to get it sorted.

Hi Shandy

I have said several times that I was disposed to send the frame to the UK. But after they saw that I a used a shim the have not asked me to send back the frame

Hi pjm84

I think that we, the customers, have the responsibility to relate these cases to avoid abuses of bike brands or to know which brands are “honest”

Of course telling always the truth

Hi Mark

I recognize that your title is far better than mine.

My apologies

Yes you’ve been sitched slightly in their position on the shim.business, but unless you’re prepared to spend money & time perusing your claim, I’d take the £350 new triangle.

I put you some words of other who have perfectly shown my feels:

“Personally, if I felt badly treated by a company the last thing I’d do is send them more money”

May be the most famous british bike Brand is Orange, at least here in Spain

Please, watch this:

FAQ — What size seat post/front mech or bottom bracket will fit my bike?

http://orangebikes.co.uk/support/faq/useful_frame_dimensions

What have Freeborn got to do with Devinci’s warranty wording?

Think your getting confused!

Hi Mosey

Freeborn have assumed the decisión of Devinci with no doubt, I have asked them the exact point where Devinci says that I can not use a shim and they told me that the point 8 is very clear about that. I have read that point several times (and the others too) and the only thing that I read about seatpost is the minium insert.

Devinci and Freeborn are in the same boat on this

thanks grum

talking again about head-set reducers and seatpost shims…

this is Knolly Warranty Info:

“It does not cover damage caused by the use or installation of non-recommended parts e.g forks that exceed the maximum recommended travel length, seat post shims, head-set reducers, non-approved rear shocks etc”

http://www.knollybikes.co.uk/knollywarrantyin.html

Freeborn sold me a head-set reducer with the frame but for them using a setpost shim is a crime :D

Serious brands (like Knolly) have serious warranty info, CHEATERS like Devinci will cheat you whenever they can, with the COLLABORATION of Freeborn

But Devinci don’t specify a longer seatpost insertion! They specify the seatpost’s own insertion, which is often 4 inches. So if it needs more than 4 inches, and that’s what caused it, that’s their problem. But either way the shape of the frame isn’t relevant.

i can say more: on this frame, it is better to use a seatpost and shim with 10 cms inside rather than a 31’6 seatpost and 3″ inside.

If you read what he said, it seems like they’ve basically already decided what caused the fault and that it’s not a warranty issue without looking at it, and said ‘well, you can send it back for us to have a look at but you’re not really going to get anywhere’.

Alleluyah!!!!

thanks for the advice iolo but don’t worry

i have found a real professional to repair the frame and he will left it with my favoutite colour: raw

My yoga is the bike and now I have not any :lol:

Giro Blaze

awesome :wink:

Freeborn didn’t write the manual.

yes but they are the salesman of that Brand and knowing that poor manual they can not call me bad mechanic because I used a shim like many others do

DanW – Member

I agree with Loco. Do the following or this thread should be closed

hey Dan, you are free to think anything you want but let others to think themselves

if you wanna be a shepherd you can buy some sheep

That’s very poorly worded. As you say, the seat post insertion mark is irrelevant particularly on this type of frame design

obviously!!!

and I made sure that the seatpost and the shims was long enough to reach the junction with the horizontal tube…

and now the people of freeborn say me that i am a por mechanic while their manual is a total rubbish!!!!

What’s the minimum insertion amount that the manual states?

“your seat post has minium insertion line wich limits the maxium height you can safely reach”

No numbers. This is an evident mistake as all the frames are not equal

repeated

I was looking at getting an Atlas and talked to Freeborn about using a shim to fit my 30.9 Reverb

They were very clear to me that this would invalidate the warranty

may be I am not the first with this problem and they had changed the owner’s manual. That’s OK but they should comply with older frames (2011)

I will explain again as some people is manipulating the reality:

– i write to freeborn saying that i have broke my Dixon’s seat tube

– they reply my saying that in most cases is due to less than 3″ of seatpost being in the frame. If I want to progress the warranty I have to send them the frame

– I have been using a seatpost and a shim with a correct lenght so i send photos proving that

– after 2 weeks they reply me that the use of the shim is the reason of the failure. The do not tell me anything about send frame them to investigate more and better. The only offer is to pay 350 pouds for a front triangle.

– i replay them telling where says Devinci that I can not use a shim

– they replay me that it is very clear at point 8 of the owners manual. I read again the manual and there is nothing about that. The only thing that says the manual is about to insert a minium leght inside the frame.

– i reply them that I fell cheated

So, it is not true that I were not disposed to send back the frame

mcgowan » for example the first thing that they said me was to send the frame from spain and they will decide if they could raclaim under warranty… not a very friendy answer to start

From page 2, come back to us when you’ve done as requested

LoCo, you can put ALL the history, as putting only a part is a Little bit manipulator

contacting Devinci afterwards with an explanation of why you might still be upset is by far the best thing to do

I have already contacted with Devinci and they told me to speak with Freeborn. I mailed a guy from Devinci in Canada and no reply.

And I will say it AGAIN, I am not refusing to send back the frame: they are not asking that

Hi Dan

If I could put here their mails you would see that there is not any possibity and that the door is fully closed by them

I have assumed that I have to repare the frame. I think that this thread can be very useful to people who is riding with shims and thinks it is OK after read the owner’s manual

I have a question for mcgowan: What would you have Freeborn /Devinci do about your issue?

As they say that the shim was the reason of the problem and the owners guide of Devinci do not avoid them (despite it is a very common part in bike’s world)… they have to satisfy the life warranty of the frame.

Also they can change the owners guide avoiding the use of shims to prevent more cases like this, they only have to copy some other brands:

“Never use another seatpost diameter than 31.6mm or try to use a shim/
reducer between seatpost and frame.”

Scott: clear and concise

Couldn’t care less about the headset, your headtube hasn’t cracked and if it did you’d be straight back to the shop that supplied you the frame and headset making it their problem.

but tell me… did I use the correct size of components following the advices of Freeborn as they sold me the adapter for the fork???

Gravity Droppers product doesn’t even figure here, it is designed to fit in a 27.2 seat tube, you chose to attempt to run it in a 31.6

you are not very serious

checkout this, the oficial web:

http://gravitydropper.com/gravitydropper-classic/

Seatpost size… only for 27’2???? they give you the shim without paying more!!!

That wont get far:
“Did you use the correct size of components?”
“No”
“Next!”

“Does this same rule apply to people using step down headsets to take 1 1/8″ steerers in 1.5″ headset cups?”

If the headset was to damage the frame – probably

Hi Legend

Do you know that Freeborn sold me an adapter (tapered to 1 1/8) with the frame as I told them that I had a 1 1/8 fork?

Yup. And they’ve clearly seen enough to satisfy them that user error was the cause or at least a contributing factor and therefore not a warranty issue. Whether this is actually the case we’ll never know.

Sorry? I have not broken any rule of the owner’s guide of devinci

Are you saying that, for example, Gravity Dropper is selling unsafe products? Why do not anybody denounce them?