Evans can be a bit hit and miss but on balance they are a very good outfit. Huge variation in the knowledge of the staff but there is always someone around who does know what they are talking about.
I needed a new internal headset fitted, LBS werent sure they had the part in, couldnt take the bike for a week. Evans took it next day and sorted it with stock parts.
I try and make a point of buying tubes, oils at the LBS and using the workshop whenever I can but it is sometimes a bit of an effort and almost always hits a bit extra in the pocket. They have definately upped their game in the customer service deprtment since Evans opened round the corner. Are good guys but were a bit surly in that very “Bike Shop” way we all know……all smiles and warm welcomes now……thats why I love the free market.