I’d class them as the worst company i’ve ever had to deal with.
They were supposed to collect 2 parcels from me last week which i left out for them in a secure place which i had informed them to collect from. They are clearly labeled as yodel parcels. By chance i had a collection by UPS that same day so that was left near the Yodel parcels, again very clearly marked.
You can guess what’s comming i’m sure, Yodel turn up first and take all 3, unsurprisingly they loose the one that wasn’t theirs. After 7 trips to the depot they finally admit they took the additional parcel but havn’t got a clue what they have done with or or where it would be. After offering no adivce other than “it might turn up” they handed out some mobile numbers of people i can call who “might be able to help” on it’s route to the possible delivery address.
Just to make things better they then lost one of the parcels they should have picked up, but hey they’ll pay out pittance insurance on that one..
Best option? Call the police and report theft? Maybe that’ll focus the mind of the incompetent useless Yodel management?