As a mild sidetrack, similar story of LBS letting me down today…
Old road bike needs new BB – will cost me more to buy through LBS, but will save me buying specific tools for a rare job.
Dropped bike off, new BB please, whilst there can you chuck on new gear inner and outers and re-index (I couldn’t be arsed). Explained that I use Squirt dry lube, I know chain is worn etc, mechanic I spoke with was fine with this.
Phone call to me saying brake cables and outers need replacing, and new bar tape – I decline, and say I want what I asked for. Repeat of phone call an hour or two later, same response – just do what we agreed on workshop ticket.
Pick bike up – £25 safety check, plus cost of new brake cable and pads, and happy (but worn) dry lubed chain covered in oil. :|
On explaining I have the brake spares (and bartape) at home waiting to go on, and I refused the £25 random mark up; I paid for the BB, and gear cables and brake pads. They are now (hopefully) cleaning all the $h!t off the chain/cassette, so I can re-lube it…
I’m surprised they didn’t try to tell me the latex tubes were punctured and need replacing! But thanks for the crappy valve cap (justifies the £25 I guess).