Totally agree. Couple of weeks ago found crack in frame of 5 year old alu Specialized Sirrus Comp commuter bike – frame had done over 10,000 miles. Took it into Evans where it was bought from, who were straight on the phone to Specialized.
5 days later I picked up a new carbon fibre Sirrus Pro, with new headset, BB, brakes, mudguards, front mech and Evans built bike and moved all the other components over to the new frame – for nothing.
Amazing customer service from Spesh, and respect to Evans (who I normally don’t have a lot of time for). Buying a Spesh is as close to a ‘frame for life’ as anything..