i am more than happy when i send and recieve with parcelforce, its always the same guy and he is very helpful and friendly.
receiving
i like the way dpd send a text telling you when its coming and giving some options to change which you can respond to by text
and then on the day of arrival they tect you and give you a one hour window.
i also have deliveries by Yodel and i am really happy with them.
UPS can be awkward to deal with at customer service .
but generally i think all the parcel companies have upped their game considerably .
if i had to choose who to send with it would be parcelforce every time they give you some times for you to choose when they collect and they bring the labels.