First, thanks to Anthony for bringing this to our attention.
We are horrified to read some of you have encountered problems at Tredz and completely agree it shouldn’t be the case.
We’re very aware that we are only here because of our customers.
As a few of you have pointed out, we’re not ‘that’ bike shop. As a team, I can promise you we genuinely care about the work we do and it hurts to see that we’ve been falling short in some cases.
As cyclists and consumers ourselves – we care plenty about the way we treat our customers and peers.
As such, we clearly have to listen to this, and more importantly learn from it. Rest assured we’re taking this as a kick up the backside and we thank you lot for giving it to us.
We are truly sorry that any of you might have had a poor experience with us. WE WILL DO BETTER.
We don’t feel it’s our place to start a conversation here, but we’d encourage any of you who have been affected to please get in touch with us on 01792 799508. We’ll do our utmost to rectify any problems.
Just got this…
We are very sorry but there will be a slight delay with you order.
Unfortunately you ordered just as we were awaiting a restock, but we’re still aiming to get the item to you soon: likely next week.
We apologise for the wait, do please get in touch if you have any questions.
I ordered about 6-7 items and three are out of stock and stating “Likely next week” is very poor. I called them and pretty much waiting for themselves to be supplied, I am new to cycling and this is my first experience with Tredz, I shall not be buying again if these items are not del this week.
