@KINGTUT
Stupidly (oh so very stupidly, although this company is slightly known to us) we did it in a rush and accepted a verbal quote which was £xxxx. There was no mention of VAT until we got the invoice, and there is no VAT registration number on the invoice (or anywhere else).
I have been told that a company is required to quote a VAT inclusive price when dealing with a private individual… I don’t know if anyone can confirm this (obviously I can’t get to the CAB right now but will be checking with a lawyer or trading standards or the CAB when I can get there).
They have also threatened to come round and rip out what they have installed without any regard to what damage they might do, which was very interesting to the police (but that’s another story)