I broke my hub,tried to fix it myself.i ordered the wrong parts and failed in my DIY attempts to repair it as it was out of warranty.Called up Hope,bit embarrassing and sent back everything.They called me said they’d take back the wrong bits offset it against the cost.Wheel came back BRAND NEW looking,they charged me chuff all.Blooming brilliant.Hope user for life.And they resisted the urge to call me a tw*t which they were quite within their rights to do so.