First time ordering some of their own brand On-One Smorgasbord tyres. Ordered Friday, the package arrived Thursday. All seemed well.
Until I find that I have only received one of the two tyres I ordered.
Upon phoning them I find that they ‘thought’ Smorgasbord in the compound I wanted was out of stock (wasn’t on the website) and would phone me back shortly.
About 1hr45 passed and I phoned them back, got the same gentlemen on the phone who confirmed that they were not in stock and would I like a replacement. Got one sent out to me, but it arrived the Wednesday after.. almost two weeks after my original order date.
Am I right in thinking it’s good practice to inform the customer that a product they have ordered is out of stock? Just got a bit miffed as I was hoping to get them all in time for the weekends ride.
Tyres are great though and I do like supporting UK companies.
Though my first experience ordering with them has definitely soured my thoughts on Planet-X/On-One.