So you’ve already decided it’s the RM’s fault?
Who else’s fault is it that a parcel was lost by RM? I printed the buyers address from Paypal (same as address in email) and posted it at the post office, so unless the buyer is lying (which I’ll give them benefit of the doubt about) I don’t see who else could have lost the parcel! Yes, I shouldn’t have lost/binned the receipt, but that wouldn’t have mattered if RM had done their job and not lost the bloody parcel 🙄
EDIT:
Bastards trying to get out of it on a technicality, I’ll go and complain on a bike forum, they’ll back me up
I didn’t mean to start off complaining, as I wanted advice on what to do and have now given a full refund. I appreciate that there’s not much that can be done without a receipt, but it is annoying that RM have lost a parcel and there is nothing that I can do about it (yes my fault I know, but even with the receipt it looks like I’d just get refund of postage cost and still not have the brakes!), besides had RM done their jobs in the fist place it wouldn’t matter if I had the receipt or not, but hey ho you live and learn!