I obviously work for RM, and would like to fight our corner. Lots of companies, not just CRC post out using us, and when it doesn’t turn up next day we get the blame, when it’s not our fault. As stated above they have a backlog of orders so dispatch times are a few days later, no fault of RM, but we still get the blame for it being late. Some companies get postage cheaper for using TNT, DHL etc, but they usually drop it off at our mailcentres for us to do the final mile, so again, RM get the blame. I know we aren’t perfect, but in my opinion we offer a good service.
Absolutely no beef with individual posties, or sorters, drivers etc…
But (excuse the grammar), every time I have had tried to deal with customer services ( a few times this year), they have been nonchalant, disinterested and in 2 cases downright rude.
RM is failing in its charters as it tries to become more profitable and only the fact that they have the monopoly on letter/parcel deliveries allows them to continue.
As with every thing that gets privatised overheads become steeper, wages become smaller and people are constantly asked to do more, unfortunately at the end of the day, we, as consumers have to decide whether we risk the free option and sometimes wait a while, or pay the extra, negating the discount on the items in the first place, and get them quicker.
Most order off the internet because their LBS doesn’t have stock, their LBS doesn’t have stock because people have previously ordered off the internet – catch 22.
So unfortunately every time we as consumers order off the internet we take a gamble on our items arriving when we expect them to!
Jay
