Ordered a pair of Impact Pro in my usual 44, arrived two days later but the usual 44 is to tight. Not a problem according to the advice note, return code A is “exchange required – please confirm size”. Popped to the PO yesterday, paid £5 for signed for next day and was pleasantly surprised to receive an email confirming their arrival back at Evans today until I noticed the phrase “changed mind”. Contacted CS via Messenger and received the following exchange…
Thanks for your time- I hope you are well.
Unfortunately, we are unable to offer exchanges and unfortunately returns are done on a refund only basis.
Thanks, Emily
Not impressed and unfortunately a bit of digging around their website has confirmed that there are no exchanges given on online orders only refunds…and it cost me a fiver 🤣🤣🤣