I had a bad time with them, ordered a ladies spec bike at about £1600, really nice spec (xt) for the money but ordered in the anodised finish which was a disaster. The first frame was awfull, lots of scratches where it had been dressed with flap wheel and looked like it had been dragged over the ground. Returned it with no problem and another sent, this was a bit better but not much. Returned again.
Tried ordering the next level as it was painted (X0 spec) and should have been ok, by the time the UK staff had phaffed around they were out of stock.
Bought a specialized sapphire pro in the end!
So my advice, avoid raw finishes and do not expect miracles from the uk office, apart from that they are really good value and nice bikes.