Hora
It origininaly took long for warranty replacements as Commencal required the cracked frame to be returned to Madison for inspection before replacement. this meant shops had to strip them down and ship them off, wait for it to be dealt with at Madison, then again in Andorra
when the scale of the problem became apparent they changed this procedure so that the shop could instead send hi-res pics of the crack, and the frames serial number by email to Madison, this meant the rider could then keep the frame unti the replacement arrived (none of the cracks I understand resulted in failure, the frames where still rideable)
Many dealers did this well (Real Cycles springs to mind) others continued to insist on the old procedure (I heard of several frustrated Evans customers)
No denying there where problems though, I know a couple of people that where waiting 6 months, but then i know others that got sorted in 2 weeks. Alot depended on the dealer they bought from, not just Commencal/madison
There was also a delay as Commencal/Madison decided it was pointless replacing 2009 frames with 2009 frames so delayed some replacements until 2010 stock was in the country and available
I think now all the problems are behind them. I have not heard of one warranty refusal by Commencal and have heard of a couple where frames where out of warranty or clearly damaged by mis-riding that also got replaced
I own two Commies and yeah I guess I have some brand loyalty to them, I do know a little more about the issues than most that just hear the internet stories though although my next bike wouldnt be a Commie, not unless they come up with a radical re-design and bring the Meta up to date (watch out for the 2012 model 😉 )
Shame really 2009 did alot of damage to their reputation, they are still good bikes and ride well, but thats not enough when your spending £2-£3,000 on something you need security that it won’t fail and a warranty of 2 years these days isnt really good enough
So what bike did you go for in the end, or didnt you?