It’s a mixture of issue. There were a number of bikes shops near to me. One was purely a family bike shop, flogging 4 bikes to A family and maybe getting a service..
The other bike shop was for proper mountain bikers, with lots of bling and higher prices. Both of which were in the next town. Fast forward to today. Both shops are still there. Family bike shop has moved and expanded their range, but still a family bike shop. The mountain bike shop has now diversified to include tri stuff and more blin catering for mid life crisis too much cash type purchase.
However there a re now a clutch of trendy bike shops, including an ebike store. Most interestingly there is a shop which is also a cafe. I think that Th cafe/shop/bike shop lbs has hit the nail on the head, decent customer service workshop seems decent and busy and a nice place to be. As has been mentioned lbs need to find a niche, offering something more than just a bike shop.
Could just be I’m easily swayed by the fact I can usually get something done on my bike whilst I have a bit of cake and then the work is finished.
Similarly the issue with some bike shops is their focus to customer service is non existent, due to being a sole distributor or just being arrogant ****s. I think what a lot of people do is look up how to do the job online and aren’t willing to pay for “a simple” job but fail to appreciate the skill behind the work carried out. Or are just intimidated by going into a lbs and getting ripped off (bit like going the reputation mechanics got). The other thing is some people just are of the option that it’s just a bike.
Waffle over.