It’s a real shame that there is so much distrust of garages. I’m about to take over the family garage that’s been established for 42 years and we are constantly getting people coming in complaining about unnecessary work that other garages have under taken without consulting the customer, dodgy MOT failiers etc.
It just gives us all a bad name, the best bet is to go by referrals find one and stick to them. All garages need to make a profit but some (Franchises particularly) seem to try to maximise it on a customers first visit and don’t care if they see them again. I would much rather a loyal long standing customer base that comes back again and again. If you’re in or around Bookham,Surrey you are welcome here.
As above though, there are a number of things you can check yourself prior to the test, bulbs, tyres, wipers, pads and discs, dampers are free from fluid, dash warning lights. Present it in the best condition you can and let the expert ensure it’s safe. If you really think they are trying to pull a fast one you ahve the right to appeal. We have had a number of occasions when VOSA have bought us a car to test that has failed elsewhere but we have passed.