I ended up buying the hose myself over the weekend and left a poor review on Bikediscount.de’s website Monday morning.
The poor review didn’t even appear on their site and within 20 minutes I had received an email from them asking if I would take the bike to a local bike shop to get the hose sorted and they would give me €30 as a goodwill gesture. I think any goodwill went when they tried to wheedle out of sending me a hose.
I told them I would not be cancelling the order for the parts that I had ordered elsewhere and that I would not be using them again.
They then asked for a copy of the invoice and they would provide me with a voucher.
I told them to sod off as this was all too little too late.
They have now sent me a voucher code for €30
I have told them to cancel it.
Why does it take a bad review to get an issue resolved? If they had sorted the issue straight away I would be recommending them, as it is I will never use them again and will recommend that others don’t.