If it makes you feel any better eb, we have exactly the same issue.
We’ve used our solicitor twice (for conveyancing) before and they’ve been brilliant so as a matter of practicality used them again. This time for probate related stuff.
All managed by one of their directors. Hopeless.
After complaining about lack of information we were promised that he’ll “… continue to keep you updated as matters progress” yet doesn’t acknowledge correspondence or contact us from one month to the next.
Have golf courses opened again?
Unfortunately he has undermined our trust in the entire business.