crikey, their married 😉
February bill was paid, pior to a house move. Which they cocked up the phone transfer for, by cutting of the line 5 days before the move and not activating the new one till 3 days after. Since then no bill has been received, no reminder or final reminder.
There is some dispute into the amount being asked for by the automated sytem which is well over x3 the bill received in feb. so untill a bill is received showing how the figure is arrived at the automated system is not an option.
We just want to talk to a human, not a machine.