legend – Member
pinetree – Member
I remember reading that lapierre wouldnt supply parts to anyone who wasn’t the original owner. I decided then I’d avoid lapierre new or used.
Well that sounds like bollocks.
Seems like a classic case of misreading something online, then taking it as fact
Nope, was an actual thing where someone off here couldn’t get hold of a replacement seat/chain stay from love nor money. iirc he wasn’t even asking for warranty.
Heard very similar things about Santa Cruz too
EDIT: wot he says ^
No problems at all with either-go through a dealer for the relevant brand, the pick the phone up or go on the B2B website, order parts & assuming in stock a day or two later parts arrive.
That’s how it’s been for the last 3 1/2 years that I’ve dealt with both Lapierre & SC anyway, both original owner & previously used bikes we’ve had through the workshop & supplying parts on request.
Maybe it’s the dealer you’re using that isn’t great?
Unless it’s an older model & sometimes they just stop supporting models completely.