I’ve been fully booked all year, it gets to be a waste of time answering the phone to say no so I reply via text if they leave a message.
Once I can recall forgetting to turn up to an arranged quote, I got in touch the next day to apologise. When I said I could only do the work in 3 months time she said no anyway.
If I ever hear I’m the cheapest quote I’m gutted, that’s no way to operate.
I’ll be taking on a couple of new customers next year as two customers have just sold up and one has died.
I always have spider senses ready to detect awkward jobs or customers, even if they don’t intend to be. The best ones are those who email/text late at night as they are usually busy working families who don’t have time to pester people working for them. I turn up, do the job, arrange standing order payments over the year and basically never see them, perfect!