A lot of consumers have moved from looking for value and quality to price alone. Assuming that all new things will need replacing fairly soon so it’s better to buy cheap and often.
This sums it up very well. That Friday afternoon work ethic which you see so often. I was thinking about the recent and infamous cappuccino thread, where I also commented on the lack of concern for customer satisfaction.
It took three attempts to get a “cappuccino” made correctly. Obviously they were able to do it. It took the same amount of time to do the one which was right..
I doubt I was the only dissatisfied customer, but so many people get used to being handed stuff with disdain or contempt, they just take it and move on.
That is precisely what feeds a “no need to try hard” attitude in the service industry, be it bottom brackets, houses or coffee.