I don’t want people to think i’m getting wound up about this, i love this bike and have been a fan of on one for many years. I’ve only ridden it once and it put a huge smile on my face. It’s also the first bike I’ve owned with wagon wheels and a component spec like this, so all this X1, X01 and XX1 is all new to me. I’m sure if people knew what they were getting they would still have purchased this bike, it’s a great spec for the money. I don’t want to give my bike back, as I can see people saying that, “if you’re not happy send it back for a refund….blah,blah,blah”
No…I’m very happy with it, love it in fact, and still love on one. But when it comes down to it on one are a business, and being in business myself we all need to make and save money wherever possible. What I don’t like though, and this is not just on one, is when businesses or companies try to deceive, misrepresent, delude,… call it what you will, you into believing something that you will not get. Most people would have heard of The Sales of Goods Act, it is there to protect everybody who enters into a contract with a trader. The main points of this act to note are that:
1. The items must be of satisfactory quality.
2. Do as they are intended or designed.
3. (most important) Be as described, matching any pictures or descriptions of them.
4. Be safe.
So number 3, as described and matching pictures. Well clearly the picture is of an X0 crank, not X1. and the description in the bullet points states “SRAM X01 1×11 transmission” In the detail the description is as follows “A flagship frame like this needs a partner in crime, and we’re not settling for anything less than SRAM X01 1×11 transmission”
Again I want to make perfectly clear that I love the bike and would have purchased it anyway. But when you’ve been shown and read what you could have had, deep down it makes you feel a little short changed. Being in business i’m constantly telling myself that the customer is always right and that customer is king. Spending a little here could have huge returns in customers later. I’m sure that Brant and the guys at on one will look into this and do the right thing, not just for on one but for their loyal customer base who purchase their bikes without even seeing one. For now the ball is in their court.