I’ve phoned them instead,
They told me it’s just a coincidence when I havnt used my card in ages! And the deputy manage is going go follow it up with m bank and call me back,
I had 15 mins waiting to even speak to some one and then put on hold for ages!
I woluldjust like some recognition of where the fault is, a voucher doesn’t matter at the end of the day, bu I now means I can’t order my mums day prezzie or do any thing I need to within 5 days!