You are forgetting how much bike parts actually cost to manufacture, not what is deemed ‘normal’ to pay.

I have had a mixed experience with them, bought a C456 frame off them, shipping was very quick but there was an issue with the BB threads, emailed their warranty and was treated like a child, told I had cross threaded it and they were not going to do anything for me.

Gave up, took it to my LBS who chased the threads (for free I should add) and it has been fine ever since.

Emailed them twice since then regarding a tech query on an El Guapo frame which they didn’t know the answer to and a potential crack on the aforementioned C456 but they said it was nothing to worry about.

So they have always answered my emails just not always helpfully!

You will get refunded the cost minus the percentage of the £10 that the item that you are returning contributed to.

Ie if it was a £10 off £100 voucher and you bought two items, one for £40 and the other for £60, then returned the £40 item you would only get £36 refunded