Spent a frustrating 30 minutes on the phone this afternoon, trying to find out what's happening about my shoes, which I ordered 16 days ago. Wrong ones delivered on 9 September, which they received back by Recorded Delivery on 10 September. Since then . . . nothing. No parcel, no email, no communication at all
Apparently, they haven't even opened the parcel, never mind sent the correct pair
To save myself a load more aggravation, I've asked for a full refund
And to add to their lousy "customer care", I didn't even get an apology
Judging by the "couldn't care less" attitude of the staff, it also seems a pretty unpleasant place to work