Cycling straddles utility and aspirational hobby. Lbs is caught in that weird place.
Towns with big utility cycling eg Peterboro, Cambridge, London etc seem to have little lbs hidden away that tick over equivalent backstreet garages where people want their bike back on the road, want convenience and aren’t arsed about brands. That model seems equivalent to the car garage independent vs main dealer, lbs vs Halfords. whether it’s rewarding or accessible to new entrants I don’t know.
Otherwise the aspirational hobby end seems like the horse has bolted. customers more informed, big online retailers shagging you on price and choice and often monopolising availability. Ubiquity of couriers. Free returns. It’s really hard to spend your money in the lbs when buying online is cheaper and easier. Even high end servicing is going online. Box up your forks, send em off, comes back in a few days. At the minute it’s shit to be an lbs but great selfishly to be a customer. It is. To wring our hands and say I would use my lbs but… Is just lying to ourselves.
However the what next might be shit for customers too, maybe even other parts of the industry. big venture capitalists aren’t getting into wiggle and chain reaction for a laugh.