I just want to give some feedback on a order which is still in progress;
After sleeping on the Plant X bike bag deal and missing out I bit the bullet and paid full price as I’ve heard nothing but good about them.
Ordered on Wednesday evening with the hope of receiving it on Friday for the weekend there was an issue with my address caused by Planet X’s system.
The address that Yodel were provided has the building name and flat number missing so cue a 15 minute phone call on an 0844 line to the service department while they try to locate the package and amend the address details. To be fair to Yodel they were really helpful and I was speaking to a person within 3 minutes.
All of this would have been avoided if the customer service from planet x was better; as soon as I noticed details were missing (once I received the conformation email) I emailed the “CEO” with the hope that the address would be amended before despatch as well as phoning first thing on Thursday morning, pressing option 2 and being on hold for 10 minutes before having to leave for work so unfortunately didn’t speak to anybody. I have still not received any reply by email.
It’s not a catastrophe but has wasted a lot of my time unnecessarily because the correct information was provided twice. I’m stuck waiting for it to arrive at sometime today now.
Brant it might be worth looking into the ordering system to figure out why the address details were dropped in the first instance?