Ah, Dwr Cymru…. they're actually (on the whole) pretty good to their customers (effectively a not-for-profit structure, so they hand money back if they outperform against targets). But I'd wait and see!
Yup, been nicknamed Drain since I were a lad – and ended up working in the water industry… Nominative determinism in action? Seems to happen quite a lot – there's Tempest, Flood, Winterbourne, Salmon…!
WCA – which regulator, Ofwat or CCWater? CCWater is more about taking the part of domestic users in cases of dispute resolution, Ofwat doesn't deal with individual cases (well, VERY rarely) but does crack down on more systematic naughtiness :twisted: