Well said torihada!
Forgot I actually got a response from duff:
Thanks for your email and apologies for the delay in replying. We were swamped with orders just before Christmas and got way behind with both admin and despatch whilst we focussed on production. We have some extra help in now tidying up the paperwork and any orders that we may have missed and will get your order checked out and get back to you shortly. Really sorry for the delay and if we missed your order, we will do our best to put things right.
That was a week ago, nothing more yet…