I flew back overnight from JFK on Friday night to LHR.
I arrived at the airport at 6.30pm to find my 8.40pm flight was at least delayed by 2hours. Walked up to the check in and asked whether I could get on an earlier flight, hand luggage only, with a non changeable ticket. A bit of teeth sucking from the ticketing person….
Big smile from me, It would be great if I can get on, happy to go on wait list….She said oh I have 3 on list, not including you and only 2 seats left. Oh well thank you for checking I said, another big smile, hope the rest of your shift isn’t too chaotic with all the LHR disruption.
Sir, Let me just check again, phones the supervisor, and a boarding pass for the 7.30pm (an hour earlier!)pops out of the printer. RESULT! Another big smile and Have a Nice day.
got home Saturday morning 3 hours that I would have done. Thank you BA!