Oil was actually ok – I don’t think a service was necessary but after 2 weeks in the Alps I thought it wouldn’t do any harm. All I’m doing is cleaning and replacing the lubricating oil in the lowers. Some oil was leaking past the seals in France after lots of riding so I thought they’d be dry/contaminated but no – not really. And it really is a doddle to get the lowers off and have a look around inside although not really into the true workings of the fork.
The stanchions are a bit worn internally but I bought the forks 2nd hand so not sure how much use/abuse they had previously. I’ll maybe post some pics up later.
On Magura’s customer service, I’ve had mixed results. I bought 2 pairs of forks (on bikes) 2nd hand/ex demo from the Hub at Glentress. Both times they sent them away to Magura (I said I’d do the deal if the forks had a service) and both times they came back, fully serviced and with brand new lowers completely FOC. On one pair (Thors) the brake mount was (unknown to me) cracked so fair play for spotting it, admitting it and replacing no questions asked.
Since then however, I’ve tried to get some service on a couple of issues from the “official” Magura guys for Edinburgh and been completely ignored both times. I suspect this has more to do with the dealer in question than Magura but I dunno. May try via the Hub again but they’re not so handy for me.