The ‘make a customer wait’ comment by Don Simon may well be the single most stupid thing I’ve ever heard a retailer say (assuming (s)he’s a retailer)…
+1. I just don’t get this either.
The whole thrust of Don Simon’s argument (imo) is that people should, where possible, shop in their lbs even if it costs a few quid more. Fair nuff so far whether you agree or disagree.
So surely he should be encouraging people to do this? Tempting them away from the cheap online retailers with something else – better/quicker service maybe? Better or more niche stock selection perhaps?
But how in the name of God is “making the customer wait” going to bring in more trade or convince them that lbs is better than online? This is only going to reinforce the opinion that online is a)cheaper; b)better stock selection and c)faster and more convenient (which is DS point I think) and d)has none of the resentful huge **** chip on shoulder attitude that is clearly expressed here! Is this some attempt to “teach the ill-educated customer a lesson”? Surely this is guaranteed to send customers packing and online, or at least to ANOther lbs?
I just don’t get it. Very odd :?