Just to update this thread with a Cazoo warning for anyone thinking of going down that route.
I found a car for my wife on 26th May, price was OK mileage was obscenely low but the deal was sealed with ability to get it delivered within 4 days so I paid the full cash price
One day before delivery I get a call saying that they’d missed some damage and so were going to repair it. I was Ok with this as the timescale was an extra 2 days
On date of repair I get another call saying that parts had not arrived and so another delay of 48 hours
Then radio silence for a week until a call stating that it was on its way to distribution centre and would be there within 72 hours ready to book another delivery slot. At this point I ask for compensation and am told 12 months warranty would be added to my order (it wasn’t)
Another call tells me the aerial has to be replaced?? and so more delay to delivery
Then a call to schedule delivery and we agree on a weekend slot. Then another call to push this back to Tuesday which I reluctantly agree to as long as it is final, the car was meant to be here tomorrow.
At the weekend another call stating that they needed to replace the windscreen and so could not meet the Tuesday delivery. I (politely) lost it with the operator and asked them to read through my case history and what would they do. She was obviously profusely apologetic and informed me a manager would be in touch within 2 hours to sort it.
Radio silence so I cancelled the car this morning and am awaiting a refund. I imagine this is going to be equally painful as I attempt to get my money back.
Looking through recent reviews it looks like I am not alone. I think one of two things are going on here:-
a) their logistics are bolloxed and they routinely lie to cover up for delays
b) they have sold the car too low and are trying to push me into a refund
I’d rather be bent over a dealers desk and properly shafted than go through this again. I worry that the honeymoon period for them is over and they cannot cope with demand ..or their finances are in a state. I can only say one more time based on my experience….steer clear.