Well, I have had no contact from SDG.
I have contacted silverfish and they are still unwilling to do anything.
They have taken exception to my opening statement, so I will clarify:
I stated
“they are a bunch of lying ***”
which I retract.
Whereas I think the accurate statement should be:
STW is not a massive web site and probably only represents a small portion of the MTB community. But upon posting the thread a small number of people reported similar failures. If you extrapolate that out I would guess that you are looking at a reasonable number of failures .
I guess lots of people put it down to usage/age and an isolated incident and just bin it.
What caused alarm bells to ring was when one person had a failure, then mine failed and then his REPLACEMENT failed.
I see that SDG in the states has only a 30 day warranty for manufacturing faults.
Silverfish still are not interested.
This was their original reply:
We see very few warranty returns on the I-Beam seatposts, but we do of course stand behind all of our products and provide one of the best warranty services in the industry; the normal course of action would be that the seatpost would be taken back to the bike shop, who would replace the seatpost (providing it’s a legitimate warranty claim of course) and we wouldn’t even be contacted by the consumer. The issue with your warranty claim is that not only do you not have a proof of purchase (which is always required when making a warranty claim), but you can’t even name the dealer that sold you the product (who you would need to return the seatpost to); this leads to a great deal of ambiguity as to the source of the product, and we are acutely aware that there are a lot of OE SDG grey imports and possibly even counterfeit goods available in the UK which obviously would not be covered under the official UK warranty.