OVO are shocking poor CS as a new provider for me.
They have no idea on phone and like to throw out complexities to leave the customer baffled.
I’m only on electric though at least I’m not being charged for two plots of electric and gas from Npower criminals.
I swear utility companies pluck figures out of thin air.
I’ve yet to turn my storage rads on as like to have minimal impact on the planet whilst saving. I even boil a kettle to do washing up.
But yeah OVO – JOKER TOKERS