I know this is going to sound silly but how shall I come across with the mail to CRC?
I was thinking of something like; "I recently ordered an Avid Juicy 3 front brake from you, and I have found that in the position the lever came in, the lever pulls back nearly to the bar, about 1-2cm away, and when they are this far back, the bite is terrible, what do you advise I do?"
Anything I missed, should change etc.?