Singlespeed_Shep – Member
I’d of thought that Spesh would at least do a crash replacement for you.
They more than likely would if the frame was bought in the UK. But considering the OP deliberately bi-passed them then why should they. They have no obligation too.
Customer Support/warranty/service etc is built into the price. If you don’t pay it don’t expect to receive it.
It would cost them nothing as they charge 40% of the RRP and they get a reputation for “Good sevice”
I believe the frames they offer as crash replacement are “Gash” ones they have lying around.
Mine was a crash replacement and it came without the original shock [brain] but did have a Triad with it.