So, I’ve tried escalating to the higher ups, but not much has happened.
I think the next step is for me to get confirmation from them in writing that they will not be doing anything more to sort things out. Once I have this, I can go to an Ombudsman or small claims court to get a Final Solution to this.
I think I’ll be in for the long haul unless TW capitulate once the court papers appear, or the ombudsman prods them. I know the ombudsman has some lead time involved, but are court papers being served dependent on how busy the local courts are, or is there a fixed time for them to send things on?